Effective Date: 7/16/2026

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At LunaByte, we are committed to delivering high-quality IT and website services with transparency and professionalism.

Because our services involve time, expertise, planning, and implementation, monthly service fees and project payments are generally non-refundable once work has begun.

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Administrator as a Service (AaaS) plans require a three (3) month minimum commitment. This initial period includes a complimentary assessment of your current IT environment, onboarding, documentation, planning, and implementation of improvements. Due to the resources invested during this onboarding period, refunds are not available for cancellations made during the initial three-month term.

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Website design, migrations, automation, custom scripting, documentation, and other project-based services are non-refundable once work has started or project deliverables have been provided.

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If LunaByte is unable to deliver a contracted service due to circumstances within our control, we may, at our sole discretion, issue a full or partial refund or apply a service credit toward future work.

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If you believe a billing error has occurred, please contact us within 30 days of the charge so we can review and resolve the issue promptly.

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Questions regarding billing or this Refund Policy may be directed to inquiry@luna-byte.com